Frequently Asked Questions

Who are the true Conde Hermanos?
Since the passing of our father and uncle in 1989 the crafting of our guitars and our brand is located at Felipe V St. nº 2 Madrid, being this the next generational step. Any other address -after this date- should not be considered as being part of our brand and range of products.

Do you attend International Fairs?
We’ve been attending for almost 20 years Frankfurt’s Musical Instruments Fair (Frankfurt Musikmesse) and in the last years we attend at Shanghai Musical Instruments Fair (Music China).

Do you craft your own instruments?
Guitars that have signature and stamp in the inside (first class guitars) are crafted by ourselves; the rest are made in our workshop.

Do you craft guitars under request?
Yes, we craft any requested guitar, as left-handed guitar, cutaway, amplification, midi, different lengths (650, 660, 664 mm ...)

Do you repair guitars or other string instruments?
We repair most part of the time guitars, those made in our workshop or some special guitars. For problems such as accidents, maintenance…

Do you accept payment by credit card?
We accept payment by credit card in our shop at Felipe V nº2, but we don’t accept payment through Internet using credit card.

Santiago Maganto Street?
Santiago Maganto is our own workshop where the guitars that don’t have signature or stamp are made, guitars that are not crafted by ourselves.

Do you post your brochures?
We post brochures straight to the client’s address, but the most easy way to get our brochure is downloading it at the following link: Brochure Download (you need Acrobat Reader to see it).

About our products:

Why buying Conde Hermanos Guitars?
Our guitars are the warranty of a brand that has been crafting guitars since 1915 with their own denomination. During these almost 100 years our guitars have been used by great figures of each term. It is also a warranty of material used and finishes in our products.

What difference produces each type of wood regarding sound?
The differences between two guitars are wood and construction.
Regarding the wood, the quality of its fiber and its "veteado" determine the category.
Concert guitars have better wood according to the model, even tough all our woods that we use have a minimum drying process (all natural without any artificial acceleration of drying) of almost 20 years.
Each type of wood has a different application, that’s why the fretboard is made in Ebony wood to stand the tension of the strings, the neck in Cedar because of its hardness, resistance and lightweight. The top is made in spruce to vibrate allowing the projection of sound.
Regarding the woods used in back and sides:
Rosewood has a great capacity to throw a powerful and round sound; Cypress sends the sound in a fast and brilliant way; Maple is a very different sound with its own characteristic details.

Blanca or negra?
This terminology is used in Flamenco regarding a Cypress Wood Guitar (blanca) and a Rosewood guitar (negra); it’s origin goes back to the seventies when Esteso’s Nephews (our father Mariano and our uncle Faustino) started crafting guitars in Rosewood. Actually the professional and the average player have both of them because each one has it’s own sound and he could prefer the sound of one or the other for certain moments.

How can I know if I own a true Conde Hermanos guitar?
We are having great problems with the falsification and confusion with the name of our guitars. The best way for not being fooled is –before buying one of our guitars outside our country- be sure that you are buying in an authorized dealer worldwide. If you buy directly from a particular please send us some information.

How can I buy one of your products in my country?
To buy one of our products or one of our guitars in your country, please make sure to contact an authorized dealer. If there isn’t any please contact us directly.

Do your products have any warranty?
Our products have a lifetime warranty regarding the quality of the materials used in its construction (dried naturally) and the crafting of the instrument. There is no warranty if it’s shocked or if it’s been under extreme climatic conditions (such as lack (less than 50%) or excess of humidity); also if the guitar has suffered an irresponsible use of it.

What’s the difference between Classical and Flamenco Guitars?
The main difference between these two types of guitar is construction. We look for a different action while playing and also a different sound. Whilst a Classical Guitar has a clean and clear sound, the Flamenco guitar has a bright and full of attack sound. These are the characteristics of these two instruments.