30 Day Exchange Policy
We offer all our clients the possibility to exchange the guitar they pruchased for any other guitar from our inventory of equal or greater value within 30 days of parchase, under the condition that the returned guitar be in the same condition as when it was delivered.
No exchanges are permitted for guitars built under special order.
48h Test Trial
Our clients may acquire any of our guitars with the possibility to test it during 48 hours. Once you have selected the model you prefer and made the payment, we will send you the guitar for a test drive during 48 hours. If for any reason it isn’t what you are looking for, you can send it back and you will be fully reimbursed minus the shipping/customs fees and any associated bank or credit card comissions.
This possibility is not valid for clients who acquired their guitar directly at our workshop.
We ship guitars anywhere nationally or internationally. We usually use UPS/DHL for international shipping and MRW for shipping within Spain. All guitars are shipped with an insurance covering its full value.
Normally the shipping and insurance costs are paid by the client.
Free Annual Check-up
As an additional guarantee, we provide a free annual check-up of any guitar purchased at our workshop. All you need to do is send us your guitar and we will check all the most sensitive parts of the guitar such as the nut and saddle, the bridge, machine heads, frets, tuning etc.
If during this time a need for any repair is detected we will duly inform the client for approval.